Reporting on Skype for Business Messaging Activity using the Conversation History Folder in Exchange
Skype for Business (and formally Lync before that) uses the Conversation History folder in an Exchange mailbox to store the history of your IM conversations. One message in your mailbox may represent many messages in an IM conversation where the conversation is broken out itself into an XML string in the Message in the "ConversationXml.{CA2F170A-A22B-4f0a-B899-93439DEC3FBC}" extended property which looks something a little bit like this if you dumped its values Which comes from the below underlying MAPI property While Instant Messaging hasn't been around as long as Email the statistics and Reporting on its usage even from third party vendors is pretty underwhelming as the data made available for reporting is limited. If however we take advantage of a Mailbox API like EWS or the Graph API and delve into the above information you can start to produce some more useful statistical reporting about your IM traffic. This could be especially useful at the moment if you w